What is the contact link?
The Contact link takes you to our Contact Us page where you can submit a question to our Skydive Gears Crew. Anytime you use the Contact Us form to communicate with us, we receive an e-mail into our main info@skydivegears.com e-mail box. Our Contact link also has links to info on the most common questions, our address, main e-mail address, phone number and link to our shop.
What forms of payment or financing are available?
Skydive Gears accepts Visa, Mastercard, American Express, Cashapp, Chime, Zelle, PayPal, Apple Pay. We will also accept Bank Wires for orders of $1000 or more, and will provide our Bank Wire information during the sales process or if the Wire option is chosen during checkout. For Wire Payments, orders will not be processed and shipped until payment has finalized in our account for the total due.
Where is my refund?
Refunds are processed once we receive the returned item or are notified of a cancellation. Your refund will be processed back to the original payment method. Please be aware that refunds may take 5 – 10 days to show up in your account.
I measured my head, why doesn’t my helmet fit?
Helmets are the most exchanged and returned item in the warehouse. Even if you measure perfectly, we cannot account for different head shapes vs. different helmet shapes. The best thing is to try different helmets on in our shop or at one of the boogie locations we attend. We have a large helmet wall in our shop and bring demos from most manufacturers on our boogie tour. If you cannot visit us, do the best you can in measuring your head. If it doesn’t fit, exchange it for another size…we’re used to it.
How do I place an order?
Orders can be placed online at Skydivegears.com, over the phone at 1-323-570-4583 or via e-mail with the Gear Order Form sent to info@skydivegears.com. In stock orders received by 4 pm ET, can ship out via UPS the same day. Orders shipping via USPS must be received by 2 pm ET.
Where is my tracking number?
Tracking numbers are sent to you once the package label has been printed and reported to our online ordering system. You should receive a tracking number via the email on your order. In some cases, these type of auto-emails get stuck in a spam folder. If the email isn’t sitting in trash or spam, please contact customer service 1-323-570-4583, or email us at our Contact Us page. We will provide an update to the status of your package.
What happens if I refuse a shipment?
We do not recommend refusing shipment of the package. Refused packages do not always make it back to us. If the package is refused, and makes it back to us, the cost of return shipment including any customs, duties and handling fees will be deducted from your refund and is typically two to three times your original shipping charges. Refunds are processed once items are received back in our warehouse.
How much will it cost to ship my package to me?
Shipping estimates are available in your shipping cart. To get an estimate, add items to your cart that you wish to purchase. Once all items are in your cart, locate the Estimate Shipping and Tax button in your Shopping Cart Summary. You will only need to add a few pieces of information to get an estimate for all available shipping methods. Shipping is based on size, weight and final destination. The estimator tool is not a final charge. All of the available services and final charges to choose from will appear once your full address is entered during checkout.
Will you buy my used gear?
We don’t buy everything, but we do buy items that our customers are looking for and/or that we know we can find a customer for in the near future. Most likely, you will get more money for your used gear selling it independently.
Where do I enter my coupon code?
Coupon codes are entered into the Apply Discount Code dropdown button at the end of checkout. Only 1 Discount Code can be used per order, so if you have multiple codes, you’ll need to decide which one you want to use.